First United First United Bank announced that it has been named to Forbes’ 2022 ranking of America’s Best Banks. The distinction is based on customer feedback and First United is one of only 133 banks in the United States to be recognized, as well as one of only five banks in Texas to make the list, which includes a total of 4,839 regional and community banks from around the nation. “We are extremely honored to be included among the best banks in America, and it is made even more special because the recognition is based on our customers’ experiences with us, as well as their trust and confidence in our organization,” Greg Massey, CEO of First United said. In collaboration with market research firm, Statista, Forbes surveyed more than 26,000 customers across the nation to identify the best banks in America. Survey participants rated banks on overall customer satisfaction, how likely they were to recommend the bank, and various facets of relationship, including trust, branch and digital services, customer service, and financial advice. “I am incredibly proud of our high-performing employees. This ranking emphasizes their commitment to living our values and our desire to inspire and empower others to Spend Life Wisely. This is what makes our organization so remarkable,” stated Massey. First United’s purpose is to inspire and empower others to Spend Life Wisely, which includes a holistic approach to life that encompasses financial well-being, faith, health and wellness, and personal growth. The organization takes pride in its values of faith, family, integrity, high-performance teams, lifelong learning, relationships and communities, and doing what is right for its employees, customers, and the communities. […]
Release DURANT – Layna Dupuis, former Vice President, Director of Customer Care, was promoted to Senior Vice President, Director of Retail Banking. Since joining First United in 2008, Layna has served the organization in several customer-serving leadership roles such as Operations Manager, Financial Center Manager, Regional Retail Manager, and most recently the Director of Customer Care. “At the time I began working for First United I didn’t know that I would make a career in the industry,” Dupuis said “However, after joining the bank I knew this was not only my career but my calling. The best part of my job is working alongside incredibly talented individuals who are focused on serving customers and communities, as well as getting to help others find their calling just as I did here at First United.” In her new role, Dupuis will lead the Community Bank Retail Banking and Retail Empowerment teams. She will also continue to lead Customer Care, with a focus on building the digital banking experience for the bank’s customers. “With her love for the communities we serve and the teams of people she works with, I am excited to see Layna promoted into this role. Layne is dedicated and driven, this promotion is well deserved and recognizes the contributions she has made to our organization,” Greg Massey, CEO of First United Bank said. First United’s purpose is to inspire and empower others to Spend Life Wisely, which includes a holistic approach to life that encompasses financial well-being, faith, health and wellness, and personal growth.