Release
360 Broadband
DURANT – 360 Broadband, a premier provider of broadband services in Oklahoma, Texas, and Arkansas, is making a transformative leap in customer engagement through its investment in GOCare’s cutting-edge Digital Experience Platform (DXP). By integrating GOCare’s innovative technology with Sonar Software’s robust business management solutions and the Calix Broadband Platform, 360 Broadband is reaffirming its commitment to delivering an exceptional customer experience while scaling its operations efficiently.
“At 360 Broadband, we’re constantly seeking ways to enhance our service offerings and ensure our customers experience seamless, reliable, and meaningful digital interactions,” said Kris McElroy, CEO of 360 Broadband. “Our collaboration with GOCare enables us to reimagine customer engagement, leveraging industry-leading technologies from Sonar and Calix to create a unified and proactive approach to serving our subscribers.”
Revolutionizing the Customer Journey
360 Broadband’s deployment of GOCare DXP is centered around transforming how customers interact with their services. By streamlining communication channels, offering enhanced self-help tools, and utilizing real-time analytics, the platform ensures subscribers receive timely notifications and access accurate data at every touchpoint. The integration with Sonar’s comprehensive operations platform allows for seamless billing and service management, while Calix Cloud® provides the foundation for personalized and data-driven subscriber interactions.
“Broadband providers like 360 Broadband are setting new standards for customer service in our industry,” said Mike Roddy, CEO and co-founder of GOCare. “With our platform’s integration with Calix and Sonar, we’re equipping 360 Broadband with the tools needed to deliver unmatched operational efficiency, customer support visibility, and a world-class digital experience.”
Partnership-Driven Success
360 Broadband’s collaboration with Calix and Sonar underscores the company’s strategic focus on harnessing the power of partnerships to drive growth and operational excellence. Integrating Calix Cloud empowers 360 Broadband to understand better and respond to subscriber needs with data-driven support visibility and operational efficiency, while Sonar’s scalable platform automates critical workflows, reducing complexity and enhancing efficiency.
“360 Broadband embraces a data-driven, customer-first approach to delivering unmatched broadband experiences that propels their communities forward,” said Stephen Eyre, Vice President of the Calix Partner Community. “As their proud technology partner, we support them with a robust partner ecosystem, the cloud-enabled Calix Broadband Platform, and managed services. This partnership demonstrates how reliable collaboration and innovative solutions can come together to deliver exceptional value to subscribers.”
“360 Broadband’s adoption of our integrated platform demonstrates their commitment to creating an operational backbone that supports growth while prioritizing exceptional customer experiences,” Ray Bixler, CEO of Sonar Software, added. “Together with GOCare, we’re proud to help 360 Broadband achieve these goals.”
